Library Assistant – Volunteer

Menphys is a local Charity covering Leicester and Leicestershire that provides a range of services to children & young people with disabilities and special educational needs.

Purpose of the Role:

To provide Library and Reception support which will offer positive and engaging communication with the Menphys Hub visitors.


• Deliver and maintain a high level of customer service to all Hub visitors.
• To greet all visitors to the Hub.
• To carry out Reception administration duties including sorting post, printing, and using Microsoft Office.
• Keep control of Library stock, issue books and receive returns and maintain accurate records through the library computer system.
• To answer all incoming calls and direct them appropriately.
• General housekeeping duties.
• To represent Menphys in a professional and caring manner.
• To identify visitors’ needs and assist with offering a solution.
• To comply with Health & Safety legislation.
• Follow, adopt, and demonstrate Menphys Values.

Personal Skills:

• To be friendly and approachable.
• Have a polite, concise, and pleasant telephone manner.
• Be willing to follow procedures.
• Good communication skills.
• Good problem-solving skills.
• Show patience and good listening skills.
• Demonstrate professionalism.
• Have a desire to learn.
• Demonstrate personal responsibility.
• Have a positive attitude.
• Show confidence in dealing with the public.

 Further Information:

As the organisation develops over time and the external environment changes, the precise responsibilities of the role are likely to evolve. As a result, this Role Description may require updating, a process which will be undertaken through consultation between the Finance Manager and the Executive Director.

To provide an anti-discriminatory service, that respects people’s ethnic, religious, cultural, and linguistic backgrounds and to ensure the policies and procedures of Menphys Limited are implemented and followed.

Menphys welcome applicants with a disability and endeavour to adapt our work environment to accommodate individual requirements.


Enquire Now

Job Enquiry Form

Job Title

Library Assistant – Volunteer

Hours of Work

Varied – afternoons between 1 pm – 4.30 pm


The Menphys Hub
Bassett Street
South Wigston
LE18 4PE


Related Articles + Events

Menphys Sports Club with David Addison

Menphys Sports Club with David Addison

Wednesday, July 3rd
The Menphys Sports Club returns with our special guest David Addison, the voice of British motorsport. Join us for a beautiful two course meal and opportunity to hear from David about about his career in motor racing.

Menphys Live at the Hub

Menphys Live at the Hub

Saturday, August 31st 2024
Thanks to Laffalot Promotions live comedy returns to the Menphys Hub. Eva Bindeman, Hitz Unadkat, Eddy Midgley, MC James Cook and headliner Duncan Oakley will have you rolling in the aisles all in aid of Menphys.