Menphys is a local Charity covering Leicester and Leicestershire that provides a range of services to children & young people with disabilities and special educational needs.

Purpose of the Role:

To provide Library and Reception support which will offer positive and engaging communication with the Menphys Hub visitors.

Role:

• Deliver and maintain a high level of customer service to all Hub visitors.
• To greet all visitors to the Hub.
• To carry out Reception administration duties including sorting post, printing, and using Microsoft Office.
• Keep control of Library stock, issue books and receive returns and maintain accurate records through the library computer system.
• To answer all incoming calls and direct them appropriately.
• General housekeeping duties.
• To represent Menphys in a professional and caring manner.
• To identify visitors’ needs and assist with offering a solution.
• To comply with Health & Safety legislation.
• Follow, adopt, and demonstrate Menphys Values.

Personal Skills:

• To be friendly and approachable.
• Have a polite, concise, and pleasant telephone manner.
• Be willing to follow procedures.
• Good communication skills.
• Good problem-solving skills.
• Show patience and good listening skills.
• Demonstrate professionalism.
• Have a desire to learn.
• Demonstrate personal responsibility.
• Have a positive attitude.
• Show confidence in dealing with the public.

 Further Information:

As the organisation develops over time and the external environment changes, the precise responsibilities of the role are likely to evolve. As a result, this Role Description may require updating, a process which will be undertaken through consultation between the Finance Manager and the Executive Director.

To provide an anti-discriminatory service, that respects people’s ethnic, religious, cultural, and linguistic backgrounds and to ensure the policies and procedures of Menphys Limited are implemented and followed.

Menphys welcome applicants with a disability and endeavour to adapt our work environment to accommodate individual requirements.

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