Menphys is a local Charity covering Leicester and Leicestershire that provides a range of services to children & young people with disabilities and special educational needs.

Purpose of the Role:

1. Deliver and maintain a high standard of customer service & care.
2. Receive donations and ask the donor to sign up for Gift Aid.
3. Sort donations as per the Donations Manager’s procedures – steaming clothes, checking content, etc.
4. Assist with storage and distributing.
5. Comply with Health and Safety legislation.
6. Follow, adopt, and demonstrate Menphys Values.
7. Represent Menphys in a professional and caring manner.
8. Assist with online sales procedures.
9. Light Cleaning duties.

Personal Skills:

1. To be friendly and approachable.
2. To possess good communication skills.
3. To be able to work on own initiative and as part as a team.
4. To have a willingness to learn.
5. To be able to follow procedures.
6. To have some experience within customer service or warehouse environment.
7. Demonstrate professionalism.
8. Show confidence in dealing with the public.

Menphys Will Provide:

1. Staff induction and training package including health & safety.
2. Guidance and support throughout your volunteering time with us.
3. An understanding of disabilities and special educational needs.

Further Information:

As the organisation develops over time and the external environment changes, the precise responsibilities of the role are likely to evolve. As a result, this Role Description may require updating, a process which will be undertaken through consultation between the Finance Manager and the Executive Director.

To provide an anti-discriminatory service, that respects people’s ethnic, religious, cultural, and linguistic backgrounds and to ensure the policies and procedures of Menphys Limited are implemented and followed.

Menphys welcome applicants with a disability and endeavour to adapt our work environment to accommodate individual requirements.

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